Deal Planet

June 30, 2010

Save Money with a Good IT Team

Filed under: Uncategorized — Hunter @ 1:05 am

This article is brought to you by the small business IT support experts at Amnet – who has proudly served Denver and Colorado Springs for more than 12 years.

When you first started your business chances are you learned pretty quickly which things you were good at and which things you needed help with. This learning process is a part of most small business owners’ experience, and it is important for every business owner to recognize his or her strengths and weaknesses. Focusing on the things you do well, and hiring others to take on those other tasks, is the mark of a good entrepreneur. Rather than trying to do everything the smart business owner focuses on his or her core strengths and looks for talented individuals who can take on the more mundane tasks of running the business.

The same strategy can be used when it comes to IT and computer support services. As the business owner you could spend your day running around the office fixing computer problems. Or you could focus on growing your business and making it better. Which option sounds more appealing and more profitable to you? By using a quality IT support services provider you can let others handle those routine software and hardware problems.

Good computer support services can help your workers be more productive, and that increased productivity can boost the profits of your company. These days everyone is trying to do more with less, and the companies who are able to achieve that goal stand to thrive and grow their market share. Hiring an outside specialty firm to handle your computer hardware and software support issues can help you keep your business lean without sacrificing the reliability and productivity you need to survive in today’s tough economy.

If you doubt that proper IT support services can boost your company’s profits and help the firm grow, just consider the alternatives to such support. You could continue to rely on any tech savvy employees you may have on staff, but if they leave the company they will take their knowledge with them. In addition there may be complex problems that they are simply not equipped or trained to handle. And when that does happen your business could be down for days as you search for the resources you need to repair the network and get the PCs back online.

Alternatively you could hire your own in-house staff of IT professionals to oversee your network and help your workers with hardware and software problems. This approach can be a waste of money and resources, since those workers may not have enough work to keep them busy. When you consider that IT workers are generally quite highly paid, you can see how this strategy could eat into your firm’s profits. IT workers are serious professionals, and they expect to be paid well for what they do. While this may be fair to them, it can place an undue burden on your small business. By hiring a quality technology firm to provide you with the computer support you need your company can avoid these unnecessary expenses while still getting the support and protection it needs.

Mike Peric is President of York Computer Services, a computer technology company helping small business owners manage, protect and grow their business.

Office Phone: 905-747-3308
Web: http://www.ycsi.ca

Article Source: http://EzineArticles.com/?expert=Mike_Peric

Simple English IT Support

Filed under: Uncategorized — Hunter @ 12:55 am

This article brought to by Amnet.net your outsourced IT support specialists -serving Denver and Colorado Springs.

With PC and IT support many small businesses often see costs and not a lot of benefit. However what can cause the biggest problem for a small business buying IT equipment is why. Why this particular PC ? Why a server? What is a server and why should I have one? The benefits are not always obvious to non-technical users. Knowing what advantage the latest technology might have really doesn’t matter if you work out taxes or you worry where your trucks are.

I think there are a number of possible reasons why this happens.

  • Technical people can appreciate functionality but may not always explain clearly how it can satisfy customer needs.
  • They can be guilty of not using simple English and pepper conversations with TLA (Three Letter Acronyms) and other IT jargon.
  • They tend to use IT Speak to explain IT problems they understand as simple, rather than simple English.
  • So how can we get from IT Speak to Simple English?

    IT Speak is its own language. When a language teacher is teaching a beginner class they use a limited range of sentences or expressions to instruct the learners. If they use too many expressions students can get confused and find it harder to understand and learn the language.

    IT Speak like any language also has a beginner level and a range of simple expressions that can help users understand and learn.

    This is where we need to start. When I was faced with this problem some years ago I recognised it was essential for me to come up with some guidelines to help me talk to users at the right level.

  • Explain where they are and where the technology will bring them
  • Work out the basic vocabulary to use
  • Talk about things the customer can see
  • Limit talk about things they can’t see, using words like “hard disk”,”memory”,”program” and “network”
  • Describe all actions in a step by step manner
  • Show users how to do things
  • Give them one easy way to perform an action
  • Encourage any kind of questions- this boosts user confidence in my experience
  • There is no such thing as a stupid question!
  • We also need to remember to stand back from the technology. By helping a customer understand the implications or benefits of a technology, trust is easier to establish and build. As a result there is more potential to develop a long-term relationship. It can also be a very rewarding learning experience.

    Ken O’Brien runs Spear IT (http://www.spearitlouth.ie) , a computer services company based in Drogheda, Ireland. The company provides managed support and online backup solutions in simple English.

    Article Source: http://EzineArticles.com/?expert=Kenneth_O’Brien

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